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Terms & Conditions

Terms and Condition of Website Use

These terms & conditions set out the basis on which you can visit and use our website www.digbyschocolates.co.uk (“website”). Please read them carefully as they contain important information.

If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at admin@digbyschocolates.co.uk or call us on 01603 765924.

This website is owned and operated by Seven Seas Productions Limited  t/a Digby’s Chocolates – Limited with company number 08841726 (“Digby’s Chocolates”, “we” or “us”) whose registered office is 61/63 CROCKHAMWELL ROAD, WOODLEY READING RG5 3JP

You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Terms and Conditions of Sale

Placing an order
When placing an order with us you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact Customer Services at  admin@digbyschocolates.co.uk or call us on 01603 765924 before you place an order. You must be over 16 to place and orders, or over 18 in the case of chocolates containing alcohol.

Acceptance of your order
After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact Customer Services at  admin@digbyschocolates.co.uk or call us on 01603 765924.

The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order). We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website.

Any questions, complaints or queries can be addressed via email info@digbyschocolates.co.uk or mailed to us at : Digby’s Fine Chocolates ltd, 2 The Royal Arcade, Norwich NR2 1NQ